Refund policy

🔄 Return & Exchange Policy

At Vogue Drawer 💛, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help!

📅 Exchange Period
🔄 You can request an exchange within 7 days of receiving your order.
📦 The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
❌ Returns

We currently do not offer refunds. However, eligible items can be exchanged according to the policy below.

✅ Eligible for Exchange

You can request an exchange if:

👕 You received the wrong size.
🎨 You received the wrong color.
📦 You received the wrong item.
⚠️ The item is damaged or defective upon delivery.
🚫 Exchange Not Accepted If

Unfortunately, we cannot accept exchanges if:

❌ The item has been used, washed, or damaged after delivery.
❌ Original tags or packaging are missing.
❌ The exchange request is made after 7 days of delivery.
❌ The product was purchased during a final sale or clearance sale (unless damaged or incorrect).
📸 How to Request an Exchange

To request an exchange:

📱 Contact us via WhatsApp, email, or our social media pages.
🧾 Share your Order Number.
📷 Send clear photos of the product and the issue.
⏳ Our team will review your request and guide you through the next steps.
🚚 Exchange Shipping
✅ If the mistake is from Vogue Drawer (wrong item, damaged item, or wrong size sent), we will cover the shipping cost.
📦 If you're requesting an exchange due to ordering the wrong size or changing your mind, the customer is responsible for the shipping charges.
⏱️ Exchange Processing Time
📦 Approved exchange requests are processed within 2–3 business days after we receive the returned item.
🚚 The replacement item will then be shipped using one of our trusted courier partners.
💬 Need Help?

We're always happy to assist you! 😊

📱 Contact us through:

WhatsApp
Email
Facebook
Instagram

Our customer support team will respond as quickly as possible.